Automotive Recall FAQs | Lithia Springs, GA

What is a recall and when is it necessary?
A recall happens when something is labeled as defective. Recalls can affect specific vehicles or parts that come in many different vehicles. When a part or system is discovered to be less than safe, the manufacturer informs authorized dealers as well as the owners who have registered the vehicle with the manufacturer. Then those owners are easily able to take care of the repairs that need to happen.

What is NHTSA?
The NHTSA, or the National Highway Transportation Safety Administration, is the federal agency that directs vehicle safety standards. Their objective is to lessen the amount of vehicle-related accidents plus avert possible injuries. The NHTSA implements regulations relating to vehicle performance and looks into safety flaws. Also, it's the agency that we trust to provide crash test ratings for many of our vehicles.

How do I find out if the used vehicle that I am interested in buying is affected by a safety recall?
Thinking of purchasing a used vehicle? There's no reason to stress. The NHTSA website lets users enter any vehicle's Vehicle Identification Number (VIN) into its system to bring up a report that will show if that vehicle has any active safety recalls. The website also supplies general information on safety based on a vehicle's year, make and model. In addition to using the NHTSA website, a CARFAX report will be given to you before you purchase the vehicle so you can review the vehicle's history, plus whether there are any safety recalls reported.*

Does Lithia Springs Ford fix open safety recalls?
When you pick a vehicle from our used inventory, you'll have the peace of mind that we will have fixed any applicable recalls. However, that may not always be possible due to the nature of the recall or the accessibility of parts. Regardless of whether a vehicle is certified or not, you will have the chance to look over a CARFAX report prior to sale, which should give you more insight into the vehicle's history and any open recalls it may have.

How will I find out if my vehicle is subject to a safety recall after I purchase it?
Manufacturers have to inform people affected about a safety recall by first-class mail. Additionally, they will usually give a description of the recall's risk to safety and any hazards it could pose. The notice will also give you instructions about what to do for next steps. Because manufacturers receive the names of vehicle owners from state registration offices, we suggest keeping your state registration information up to date to be sure to receive notice of a safety recall. You can also register your vehicle with the manufacturer as soon as you purchase it, so you'll be sure to receive important information on your vehicle. Most manufacturers also give you the option to look up recalls via your VIN on their sites.

If I find out my vehicle is subject to a safety recall after I buy it, how do I get it fixed?
If your vehicle is affected by a safety recall, take it to a manufacturer-authorized repair facility like the Lithia Springs Ford Service Department. They are required to fix the problem at no cost to you. If your Ford needs something repaired or replaced due to a recall, be sure to schedule your service with a dealer who knows your vehicle inside and out.